PlacePointFinding your place
PlacePoint is in public beta. Found a rough edge? Your feedback shapes what ships next.
Send feedbackPlacePoint is in public beta. Found a rough edge? Your feedback shapes what ships next.
Send feedbackHelp, questions, and how to reach a real person.
PlacePoint is operated by a small team. We answer every email personally — there are no chatbots gating your messages. Pick the contact that matches what you need below, and we will get back to you within the windows listed.
General support
support@placepoint.lv
Account help, listing questions, payment issues, and anything that does not fit elsewhere.
Privacy & data requests
privacy@placepoint.lv
GDPR access, export, correction, deletion, restriction, objection, or portability requests.
Legal, takedowns & disputes
legal@placepoint.lv
Notice-and-takedown of unlawful content, IP claims, court orders, and formal disputes.
Security disclosures
security@placepoint.lv
Vulnerability reports. Please do not test against real user accounts. We acknowledge within 5 business days.
We monitor support email Monday–Friday, 09:00–18:00 Europe/Riga, excluding Latvian public holidays.
Target first response: 1 business day for general support, 5 business days for security reports, and 30 days maximum for GDPR data requests (often much faster).
Quick answers to the things people ask us most often. If your question is not here, email general support and we will help.
Yes. Browsing the map, opening listings, saving favorites, contacting owners through our messaging, and creating an account are all free. There is no subscription.
Owners can optionally pay a small one-time fee to "boost" a listing for a limited time. Boosting raises a listing in our visibility ranking. We do not sell ads, do not sell user data, and do not run an advertising-cookie program.
Use the "Forgot password" link on the sign-in screen and we will email you a reset link. The link expires after a short window. If you no longer have access to the email address on the account, write to general support and we will verify identity another way.
Open Settings → Account → Delete account. We complete deletion as required by GDPR. Some records (transactions, abuse-prevention logs) are retained for the periods listed in our Privacy Policy.
Yes, within 14 days of purchase if you have not yet used the boost. Once a boost has started running, the EU Consumer Rights Directive treats it as a digital service that has begun delivery, so refunds are not normally available after that point. See section 3.1 of the Terms of Service.
Use the "Report" button on the listing, or email legal@placepoint.lv with the listing URL and the reason. We act on credible reports within 1 business day. We do not host the listing — we are a marketplace — and we will remove it where the report is justified.
Press: write to general support and we will direct you. Lawful requests from EU/Latvian authorities: please email legal@placepoint.lv on letterhead.
We read everything. If you have a feature idea or have spotted a bug, email general support with as much detail as you can — what you tried, what happened, what you expected. Screenshots help.
For our policies in full, see:
PlacePoint, [STREET, RIGA, LATVIA, POSTAL CODE].